Ask an Expert: View a Question

Ask an Expert is a free question-and-answer service about breast cancer and breast health that is available on weekends. If you'd like to ask a question or comment, please visit us again on Saturday or Sunday. In the meantime, please search the existing topics using the search tool at the top of the page. It's quite possible that one of our many existing topics already addresses your question.

If you would like a consultation with a breast specialist at the Johns Hopkins Avon Foundation Breast Center, call 443-997-8282. It is possible to get an appointment for a second opinion within a few days of contacting us.

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AskedPublicly Submitted Question
7/19/2014My comment is on the intrusiveness of the unwanted and uninvited "survivor volunteers" the JHH Avon Breast Center places in the patient room at the time of follow up/ultrasound, etc. I was enraged at the lack disclosure of my personal medical information to a lay person. It would be better to ask each patient if they want a complete stranger inserting herself unasked into one's private medical care before simply placing this person with a patient. They need to be trained not touch patients and to leave immediately without comment when told to leave. This is a such a serious problem that I would not recommend the center to anyone.
RepliedJHU's Breast Center Reply
7/20/2014We are very sorry that you had an unpleasant experience with us in breast imaging recently. We have had a survivor volunteer team since 1997 and have only had one other complaint in all of that time. Usually the patient is asked if they would like to have a volunteer present so we will re-educate staff to be sure to make that inquiry before a volunteer is left in a room with a patient. The majority of the time such a volunteer serves as a hand holder while a patient is undergoing a core biopsy, stereotactic biopsy or wire localization procedure. These are highly anxious times and patients have expressed their sincere appreciation for having someone with them for these stressful procedures. We apologize for someone being present that you felt was not of benefit to you while being seen in breast imaging and having a procedure done. BTW, the volunteers do receive training with a special focus on confidentiality, compassion, and what to and not to do when in an exam room with a patient having a procedure performed. Again, we regret that your experience was unsatisfactory.

Please note: This service is not intended to provide primary medical advice concerning specific medical care or treatment. Ask an Expert is a free service operated by health care professionals at the Johns Hopkins Avon Foundation Breast Center. Due to the volume of questions and their complexity, there are times when medical oncologists, surgeons, radiation oncologists or oncology nurses are consulted for their input. These individuals volunteer their time for this service and will respond as soon as they are able. Please do not post or send the same question to us in multiple locations or categories.

The contents of this portion of the website cannot be used as a substitute for a consultation with your doctor or other healthcare provider. It also may not represent the opinions of other Johns Hopkins professionals. It is a free service performed on volunteer time and intended to provide feedback to questions posted by consumers however should not be used as a directive or instructions to now follow. Seeing your own medical provider is always important in getting your needs and questions addressed. In the majority of cases, a clinical examination, review of pathology slides and xrays, along with other medical information is needed to truly provide a consultative service. If you wish to receive a formal consultation with our physicians please call 443-997-8282 for surgical appointments and 410-955-8964 for medical or radiation oncology appts. For breast imaging, call 410-955-4100.


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