Ask an Expert: View a Question

Ask an Expert is a free question-and-answer service about breast cancer and breast health that is available on weekends. If you'd like to ask a question or comment, please visit us again on Saturday or Sunday. In the meantime, please search the existing topics using the search tool at the top of the page. It's quite possible that one of our many existing topics already addresses your question.

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AskedPublicly Submitted Question
9/28/2017Johns Hopkins is apparently coventuring with Mid Atlantic Kaiser HMO. Please advise the importance of having a nurse navigator to Kaiser. I am a patient of Kaiser and did not have a navigator when I saw the surgeon, oncologist and radiologist. A surgical navigator contacted me by phone and sent me material and guided me to their computer info. Believe me, when you are traumatized with a new diagnosis this was not making sense to me at all. Panel expected me to make decisions without proper education and f/u. Since Kaiser is asking for BEST PRACTICE, I believe your program is better for the patient. Please contact me if you have the ability to input your program to enhance their delivery of a better patient experience. My oncologist and surgeon fired me. MD's are not used to handling this part of patient care but for volume, profit and clinical trials without proper information they are skipping and/or diminishing the navigators involvement. I am an RN who worked at the Northern California facility where I received my care. The medical team felt they delivered great care based on their check lists which do not include the patient experience. It is not an airline experience getting a client with baggage to their destination. It is a traumatic health care experience and should be treated accordingly. Deeply disappointing.
RepliedJHU's Breast Center Reply
9/28/2017Honestly, I am not aware of such a relationship happening. We commonly have difficulty getting approval to have a patient of Kaiser seen here as a matter of fact. Every breast cancer patient should have a nurse navigator and when they come here for their care, they do. most of our navigators are also breast cancer survivors themselves. sounds like you had an awful experience. navigation and patient advocacy is more important today than ever.

Please note: This service is not intended to provide primary medical advice concerning specific medical care or treatment. Ask an Expert is a free service operated by health care professionals at the Johns Hopkins Avon Foundation Breast Center. Due to the volume of questions and their complexity, there are times when medical oncologists, surgeons, radiation oncologists or oncology nurses are consulted for their input. These individuals volunteer their time for this service and will respond as soon as they are able. Please do not post or send the same question to us in multiple locations or categories.

The contents of this portion of the website cannot be used as a substitute for a consultation with your doctor or other healthcare provider. It also may not represent the opinions of other Johns Hopkins professionals. It is a free service performed on volunteer time and intended to provide feedback to questions posted by consumers however should not be used as a directive or instructions to now follow. Seeing your own medical provider is always important in getting your needs and questions addressed. In the majority of cases, a clinical examination, review of pathology slides and xrays, along with other medical information is needed to truly provide a consultative service. If you wish to receive a formal consultation with our physicians please call 443-997-8282 for surgical appointments and 410-955-8964 for medical or radiation oncology appts. For breast imaging, call 410-955-4100.


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